Terms and Conditions
Last updated: 20/01/2025
Welcome to Chloe Voss Naturopathy. These Terms and Conditions outline the important information you need to know when using this site, booking my services, or purchasing products from me. By continuing to browse or use this website, or by engaging with my services, you agree that you are over 18 years of age and are bound by these Terms and Conditions. If you do not accept these terms, please discontinue use of this website.
I may update these Terms and Conditions occasionally, so I encourage you to check back periodically to stay informed of any changes.
All services and products offered on this website comply with Australian Consumer Law.
Website Content Disclaimer
This website contains general health information, including blog articles, wellness tips, and descriptions of the services I offer as a naturopath. While I strive to provide accurate and up-to-date information, all content is intended for educational purposes only and should not be considered a substitute for professional medical advice.
The information provided is based on my qualifications, including my Bachelor of Health Science (Naturopathy), ongoing research, and clinical experience. However, health is highly individual, and the information here is not tailored to your unique circumstances. I strongly recommend consulting with a healthcare professional before making any health decisions based on content from this site.
Additionally, my website may contain testimonials or success stories from past clients. While these reflect individual experiences, they do not guarantee similar outcomes for everyone.
By using this website, you acknowledge the following:
The content provided is for educational purposes only and should not replace professional medical advice, diagnosis, or treatment.
You should not ignore or delay seeking professional medical assistance based on information from this website.
Any recommendations for herbal medicine or supplements should be discussed with a qualified practitioner before use, particularly if you are taking prescription medication or have a pre-existing condition.
I take every precaution to ensure that downloadable resources are free from viruses or harmful material, but I cannot be held responsible for any damage or security breaches resulting from downloads. You are responsible for maintaining your own cybersecurity measures.
This website may contain links to third-party websites for additional resources or product recommendations. I do not have control over external sites and cannot be held responsible for their content, accuracy, or security. Please use discretion when accessing external links.
Services and Products Disclaimer
I offer one-on-one naturopathic consultations, including:
Initial Consultations (comprehensive health assessment and treatment planning)
Follow-up Consultations (ongoing support and treatment adjustments)
The purpose of these services is to help you better understand your health, identify possible contributing factors to your symptoms, and provide tailored lifestyle and nutritional recommendations. As a naturopath, I take a holistic approach to health and offer evidence-based guidance that complements, rather than replaces, conventional medical care.
It is important to note:
I am not a medical doctor and do not diagnose medical conditions.
My services are not a substitute for primary medical care. I encourage all clients to maintain regular check-ups with their GP and discuss any naturopathic recommendations with them.
If I determine that your health concerns fall outside my scope of practice, I will refer you to an appropriate healthcare professional.
Client Responsibilities
When working with me, you are responsible for:
Providing accurate and complete health information, including any medical conditions, medications, and supplements you are taking.
Asking questions if you do not fully understand any recommendations or treatment plans provided.
Following up with me if you experience any concerns or side effects from herbal medicines or supplements.
Notifying me of any changes in your health status.
Engaging in consultations in a quiet, private space when using telehealth services to ensure focus and confidentiality.
Any recommendations I provide are valid for three months. If you wish to continue following the same health plan beyond this period, I recommend scheduling a follow-up consultation for reassessment.
Payment Terms
Payment for consultations is required at the time of booking via credit card or bank transfer.
If using a credit card to pay via Square, I do not store your card details myself. Please see Square terms and conditions for particulars regarding transactions.
If paying via bank deposit, payment must be received within 7 days of the consultation.
A tax invoice will be provided for all purchases.
Cancellations and Appointment Changes
I understand that life happens, and sometimes you need to reschedule. However, I ask that you provide at least 48 hours’ notice for cancellations or changes.
Cancellations or reschedules made within 24 hours of your appointment will incur a 50% cancellation fee.
However, if you need to cancel due to illness or an unforeseen circumstance, appointments can be rescheduled and I will waive the cancellation fee. Please send me an email hello@chloevossnaturpathy.com.au
If you fail to attend a scheduled appointment without notice, the full consultation fee will apply.
Shipping and Delivery
Consultations are conducted via telehealth. Please make sure you have a quiet distraction free environment during this time.
Herbal medicines and supplements may be recommended as part of your treatment plan.
Postage costs will be calculated based on size and weight.
Orders are typically dispatched within 1-3 business days.
I take care to package products securely, but I am not responsible for loss or damage once they are with Australia Post.
If your parcel does not arrive on time, I can provide a tracking number upon request.
Refund Policy
Due to the custom nature of my services, I do not offer refunds on consultations or herbal medicines. Custom herbal formulas are prepared specifically for your needs and cannot be returned once purchased.
If you believe there has been an issue with your consultation or product, please contact me within 7 days, and I will do my best to resolve the matter fairly.
Professional Boundaries and Communication
I respond to client inquiries via email only (no text messages, or personal phone calls).
If you have follow-up questions after a consultation, I am happy to assist via email. However, detailed inquiries may require booking a follow-up consultation.
Any communication that is rude, aggressive, or inappropriate will not be tolerated. I reserve the right to terminate services if respectful communication is not maintained.
Intellectual Property
All content on this website, including articles, guides, and treatment plans, is protected by copyright. You may:
Share blog posts on social media with proper credit and a direct link to my website.
Print or save resources for personal use only.
Not reproduce, distribute, or use my content for commercial purposes without my written consent.
Jurisdiction and Dispute Resolution
If you have concerns or disputes regarding my services or these Terms and Conditions, I encourage open communication to find a fair resolution.
If a dispute cannot be resolved through discussion, you may follow the complaints procedure set by the Australian Natural Therapists Association (ANTA).
This agreement is governed by the laws of Queensland, Australia, and any legal disputes will be handled under this jurisdiction.
Thank you for respecting these Terms and Conditions. I look forward to supporting you on your health journey!