Privacy Policy
Effective Date: 20/01/2025
Chloe Voss Naturopathy ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
By using our services, including booking consultations, accessing our website, or contacting us, you agree to the terms outlined in this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and postal address.
Health Information: Medical history, current health concerns, and other details relevant to your naturopathic treatment.
Payment Information: Credit card details or payment method information for services rendered.
Website Usage Data: Information about how you access and use our website, including IP addresses, browser types, and page interactions.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide naturopathic consultations and treatment plans.
To communicate with you regarding appointments, services, and updates.
To process payments for services.
To improve the user experience on our website and tailor our services to your needs.
To comply with legal obligations, including health regulations.
3. How We Protect Your Information
We implement reasonable security measures to protect your personal information from misuse, loss, or unauthorized access. This includes data encryption, secure payment gateways, and access control policies.
However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We may share your personal information in the following situations:
With Service Providers: We may disclose your information to trusted third-party service providers who assist with website hosting, payment processing, or administrative tasks, under strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request (e.g., court order, government investigation).
Consent: We may share your information with third parties if you give explicit consent to do so.
We will not sell, trade, or rent your personal information to third parties.
5. Your Rights
Under the Privacy Act 1988, you have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or outdated information.
Deletion: You can request the deletion of your personal data where appropriate, subject to legal or contractual obligations.
Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us analyze website traffic and improve functionality.
You can control cookie settings through your web browser, but please note that disabling cookies may affect your experience on our website.
7. Links to External Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites, and we encourage you to read their privacy policies before submitting any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the Privacy Act 1988, please contact us at:
Chloe Voss Naturopathy
Email: hello@chloevossnaturopathy.com.au
Phone: +61403277006